In addition, YBI also offers you presentation, to make your staffs and working personnel to have an understanding and idea about our products.

Our dedicated Support Team person will have a better understanding of your needs, be in constant contact with our sales team in the field and office, and manage any customer service issues to match your satisfaction.

YBI’s Technical Support team provides meaningful information to users of our products. The technicians ensure that a customer understand the full capabilities of products that already exist on the market and helps to determine when a custom solution needs to be created to address a unique situation.

Customer Response is one of the most important services provided by YBI. Once the support technicians understand each customer requirements, they try to figure out what product or what application is best suited to their needs, suggest product trial and maintain periodic follow - up. This advice includes, but is not limited to, YBI products, as our technicians are knowledgeable about the full range of products available and are committed in giving the best possible service.

Technical Support team has created Product Information and Application Sheets that can be made available by request. These articles are extensive, and attempt to contain all of the information available on a product while helping users to avoid potential problems. The Product Information Sheets identify the technical attributes and characteristics of a product while giving tips on how the product may be used to achieve range of effects.

We are ready to assist you with all of your technical questions regarding the use and maintenance of products and also help in resolving a product failure. We recognize the importance of quality customer service and pride ourselves on being reliable, helpful and an informative resource for you and your business.

YBI believes that making a zealous support a reality takes the Best of Everything.